The app closes or fails
App and Android
When the app closes or fails, it is useful to collect context to know whether the issue is related to version, device, permissions, or a specific action.
Recommended steps
- Check that you have the latest available version.
- Restart the app and try again.
- Restart the phone if the issue repeats.
- Write down what you were doing right before the crash.
- Provide phone model and Android version.
- If possible, send a screenshot or the error text to the support group.