Account
I cannot access my account
Access problems are usually related to the wrong account, an expired session, or permissions for external services.
Recommended steps
- Check that you are using the correct account.
- Log out and log back in if the app allows it.
- Check your internet connection.
- If the issue affects Garmin, Strava, or Intervals, reauthorize the service.
- Do not post private data in public groups.
- Contact support with only the necessary information.