VinApp Help Center
Technical support and training help in a single knowledge base.
Need help or want to join the community?
You can ask directly in the VinApp support and training group.
Go to the support groupTechnical support
Sensors and connection
- Vin does not detect my trainer
- Bluetooth connection problems
- Should I use ANT+ or Bluetooth?
- The sensor connects but shows no data
- The same sensor appears several times
- Search for sensors from VinApp
- Another app may be blocking the trainer
- ANT+ does not work on my Android
- The heart-rate strap does not appear
- Cadence does not appear
App and Android
- Required Android permissions
- The app closes or fails
- How to update VinApp
- The screen does not look right during the workout
- I do not receive notifications
- Why Android asks for location for Bluetooth
- Battery saving cuts the connection
- Text looks small or misaligned
- Where to see the VinApp version
- I am in beta: what to keep in mind
- Should I update Android or wait?
Trainer and modes
Garmin
Strava and Intervals
Activities and files
Support
Workouts
Integrations
Training
Plans
- Which plan do you recommend?
- What information to give so a plan can be recommended
- I do not know which plan to choose
- How many days a week should I train?
- Trainer and outdoors: how to combine them
- What an outdoor workout means in the plan
- I missed a workout
- Changing plan halfway through
- The plan feels too hard
- The plan feels too easy
- How to fit the group ride into the plan